Headquarters: Remote Colorado - United States
URL: http://raymondjames.com
Job Description Summary
Department Overview: Raymond James Financial is a Florida-based diversified holding company, headquartered in St. Petersburg, FL. Raymond James provides financial services to individuals, corporations, and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management. The Supervision department partners closely with the business to proactively mitigate risk. Our department supports business units by managing activity/account reviews, product oversight, escalation/approvals, and governance guided by specialized knowledge. Supervision is committed to supporting and protecting clients and the firm while preserving our culture and adhering to our core values of client first, conservatism, independence, and integrity. At Raymond James, we are putting the power of perspectives into action and building an inclusive and diverse workforce that reflects our commitment to associates and clients of the future. Our company values associate development and growth, offering opportunities through developmental programs, mentorships, and continuing education options.
Job Summary:
Conducts supervisory oversight activities to ensure adherence to firm and regulatory policies and procedures through monitoring the day-to-day activities of financial advisors and branch associates. Oversight activities include, but are not limited to, trade review, email review, advertising review, FA/client operational troubleshooting, new account and application review, annuity review, securities receipts review, cash deposit review, and outgoing/LOAs review. Works independently on challenging assignments requiring originality and ingenuity with some latitude for unreviewed actions or decisions. Uses extensive knowledge and skills obtained through education and experience to identify, research, analyze, and resolve complex issues.
Job Description
Essential Duties and Responsibilities:
• Conducts supervisory oversight of RJFS branch office locations not currently staffed with a licensed and qualified branch manager to ensure adherence to firm and regulatory policies and procedures.
• Conducts daily supervisory reviews over advisor activities in their assigned branches with limited guidance, including the review of new accounts, supervisory alerts, money movement, and client complaints.
• Analyzes transaction activity to identify potential sales practice concerns and follows up with appropriate individuals for explanations and actions.
• Reviews escalations, exceptions, and other requests to determine needed next steps and plan for proper resolution.
• Escalates supervisory concerns to division supervision or business partners and works in partnership to resolve outstanding issues.
• Provides ongoing education to branch associates regarding policy and regulatory changes.
• Assists the HO Branch Manager in managing complicated and/or escalated issues and acts as an escalation point for product COEs.
• Assists in regulatory, branch exam, and dispute resolution items as needed.
• Performs reviews of client accounts and documents submitted by the branch.
• Escalates concerns to senior management and may propose new policies or procedures regarding risk, adhering to compliance and operational risk controls.
• Coordinates registrations, continuing education, licensing, etc. of branch personnel.
• Monitors and stays current with securities/advisory regulations and applies them accordingly.
• Interprets, applies, and recommends changes to organizational policies and procedures while adhering to supervisory and operational risk controls.
• Handles all administrative matters in the hiring/termination of FAs and their transitions in and out of the branches.
• Monitors Supervisory Center alerts and handles any necessary follow-up.
• Researches and resolves complex problems relating to clients’ accounts and inquiries.
• Identifies the needs of the team and finds solutions to complex issues.
• Communicates with the field regarding regulatory rules and firm policy changes.
• Performs other duties and responsibilities as assigned.
Knowledge, Skills, and Abilities:
Knowledge Of:
• Comprehensive understanding of company policies, procedures, and industry regulations.
• Investment concepts, practices, and procedures used in the securities industry.
• Financial markets and products.
Skill In:
• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Preparing and delivering clear, effective, and professional presentations.
• Identifying customer needs through effective questioning and listening techniques.
• Handling stressful situations and leading others to provide high-level customer service in a calm and professional manner.
• Projecting a professional demeanor when working with clients and utilizing tact and diplomacy in deadline-driven environments.
• Employing strong critical thinking, analytical, and problem-solving skills to recommend appropriate courses of action.
• Establishing and communicating clear directions and priorities.
• Utilizing strong interpersonal, verbal, and written communication skills with clients, financial advisors, support staff, and home office personnel.
• Establishing and maintaining a respected leadership position to influence others and gain consensus on challenging topics.
• Effectively organizing, managing, tracking, and completing multiple tasks and assignments with frequently changing priorities and deadlines.
• Working independently with minimal supervision.
Educational/Previous Experience Requirements:
• Bachelor’s degree from a four-year college or university, and a minimum of three years’ experience in a financial services firm/supervision.
• Or an equivalent combination of experience, education, and/or training as approved by Human Resources.
Licenses/Certifications:
• Series 7, 9/10 or 24, 66 or 65/63 is required or the ability to obtain within an established timeframe.
• Series 53, Life, Health, and Variable Annuity Insurance Licenses preferred.
Salary Range: $80,000.00 - $95,000.00
Travel: Less than 25%
Workstyle: Remote
At Raymond James, our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence, and a conservative, long-term view. We expect our associates to grow professionally, work collaboratively, make pragmatic choices with the client in mind, take ownership, and contribute to the continuous evolution of the firm.
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all our associates. When associates bring their authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions based on merit and business needs.
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